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Service and Complaints

Our Complaints Policy
We are committed to providing a high quality legal service to all our clients with which we hope you will be satisfied.
However, we do realise and accept that on some occasions your expectations may not be met or something goes wrong. We sincerely hope that you will never have any reason to complain. However, if something does go wrong, please bring it to our attention as soon as you can. We will try to resolve the matter as speedily as possible. We will apologise if need be and do our best to offer a practical solution. This will help us improve our standards.

Our Complaints Procedure
If you have a complaint, please contact us at the following address:C4J t/a CP Law Associates,
Office 4
219 Kensington High Street
Kensington
London
W8 6BD

What will happen next?
❖ We will record your complaint in our central register and open a file for your complaint. We will also let you know the name of the person who will be dealing with your complaint.
❖ We will then promptly commence an investigation into your complaint and attempt to resolve your complaint within 14 business days if possible.
❖ If a complaint is resolved within the 14 days of receipt of the complaint the outcome of the complaint will be confirmed in writing.
❖ We will then conclude our investigations.
❖ If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Financial Ombudsman Service at Exchange Tower, Harbour Exchange, London, E14 9SR. Or you may contact them by email at complaint.info@financial-ombudsman.org.ukor by telephone on 0800 023 4567 between 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays.